Happy American Indian Thanksgiving Shelving Unlimited, thanks for nothing.
I purchased a home that had closet space, but not a ton of it. Joe visited my home for a free estimate and custom measured all of my closet spaces. He also measured my clothes so that he could customize the shelving to my actual clothing. Very precise! I ended up hiring Shelving Unlimited to do my entire house, and I absolutely love the added storage and organization that was added through this process. NIGHT AND DAY DIFFERENCE! I liked the closet shelving so much that I also hired them to add cabinets, a work bench, and additional storage to my garage as well. Joe, Rod, and Wanda are some of the nicest people I have ever met! I highly recommend!
Disgruntled former customer
My wife wanted to redesign our pantry from the old rubber maid wire system and I happened to say something to a good friend of mine and he recommended shelving unlimited. They came out and measured and had some suggestions based on what my wife wanted. They were able to create our mud room for the kids and added so much more storage for the space. Many people have commented on our pantry and have referred many people to them. Great people to work with.
From,
DO NOT USE! If I could give negative stars, I would. Horrible customer service. How many times do you have to tell a person you don't want or need shoe racks? Horrible pricing. They claim to "give you the best deal" and fall very, very short. The man screamed at my wife for contesting prices of items with him, which we thought were high. He was very rude, and even more condescending, and arrogant. After the initial shock of seeing how high the prices were, we calmed ourselves, and we took out a bunch of items from our plans that we had come up with thinking that the price should significantly decrease. WRONG. He sent back a revised quotation, that had items that were even higher than the last time, with items subtracted. Again, my wife called to ask about how we could have gotten higher. His direct response, "I’ve now had to rework these multiple times I have to include my time in there. I’ve spent more time on your closets than I ever had." Really? You are charging us more for your time on free quotations? My wife replied with, "You mean to tell me I’m being penalized because you had to do your job?! You ARE in the custom closet business, correct?" He replied screaming at my wife again only this time he was degrading her and outright nasty. He even called us cheap. His response to what she said sickens me more than anything. How can you scream at a person for wanting to know what you are paying for? How can you scream at a person for asking questions on why prices increase when they should decrease? How can you charge for your “time” and “reworking” plans when you use pencil and paper to draw your designs, where you literally can erase a line in half of a second? I am an engineer that uses 2D and 3D computer aided design for a living, erasing a line from a pencil must be pretty complex. If you are a female, steer clear of this place, they will give you no respect, basically tell you that you don't know what you are talking about, and try charging you for it. Horribly overpriced and inefficient, we’ll charge you for it, THE worst attitude for a person we have ever tried to work with, charged. When it comes down to it, general attitude, pricing, and blatant disrespect, were enough to make us cut the chord with this company, and ultimately we decided to install everything ourselves.
Joe is great! Custom closets at it's best. I have had Shelving Unlimited organize my home and many of the lofts @ Garrison. I am waiting to get more of my closets organized at home.
Shelving And Bath Unlimited is a US Furniture Store based in Cherry Valley, Illinois. Shelving And Bath Unlimited is located at 4337 S Perryville Rd, Cherry Valley, IL 61016, USA.
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